Privacy Policy
Last updated on 18th of May 2026
Overview
Welcome to FalAgency, your privacy matters to us. This Privacy Policy explains what information we collect when you visit our website, how we use it, and your rights regarding that information. We keep it simple because we only collect what we genuinely need.
1. Information We Collect
We collect information in two ways automatically through Google Analytics, and directly when you submit our contact form.
1.1 Google Analytics
When you visit our website, Google Analytics automatically collects certain information about your visit, including:Pages you visit and how long you spend on them
General location (country or city level not your exact address)
Device type, browser, and operating system
How you arrived at our website (e.g. search engine, direct link, referral)
Interactions such as clicks and scroll depth
This data is aggregated and anonymous. We cannot identify you personally from Google Analytics data. It is used purely to understand how visitors use our website so we can improve it.
1.2 Contact Form
When you reach out to us through our contact form, we collect the information you choose to provide, which may include:Your name
Your email address
Your message or enquiry
Any other details you voluntarily share in your message
We only collect what you submit. We do not ask for payment details, sensitive personal data, or information we do not need.
2. How We Use Your Information
We use the information we collect for the following purposes:
To respond to your enquiry or message submitted through our contact form
To understand how our website is being used and improve the visitor experience
To analyse which pages and content are most useful to our visitors
To make informed decisions about our website structure and content
We do not use your information for automated decision-making, profiling, or any purpose beyond what is described above.
3. Cookies and Tracking
Google Analytics uses cookies small text files stored in your browser to track visitor behaviour on our website. These cookies are set by Google and are subject to Google's own Privacy Policy.
The cookies used by Google Analytics do not collect personally identifiable information. You can opt out of Google Analytics tracking at any time by:
Installing the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout
Adjusting your browser settings to block or delete cookies
We do not use any other tracking technologies, advertising cookies, or third-party marketing pixels on our website.
4. How We Store and Protect Your Data
The information you submit through our contact form is handled with care:
Your messages are received and stored securely in our email system
We do not store contact form submissions in a public or third-party database
We retain your contact information only as long as needed to respond to and fulfil your enquiry
We use industry-standard measures to protect your data from unauthorised access
Google Analytics data is stored and processed by Google on their secure infrastructure. We have no control over how Google stores this anonymised data.
5. Sharing Your Information
We do not sell, rent, or trade your personal information to anyone.
We do not share your data with third parties except in the following limited circumstances:
Google Analytics, which processes anonymised usage data on our behalf (see Section 3)
If required by law or to comply with a legal obligation
To protect the rights, safety, or property of falAgency or our clients
We do not use your contact information for advertising, partner marketing, or any commercial purpose beyond responding to your enquiry.
6. Your Rights
Depending on where you are located, you may have the following rights regarding your personal data:
The right to access the personal information we hold about you
The right to request correction of inaccurate information
The right to request deletion of your personal information
The right to withdraw consent at any time, where processing is based on consent
The right to object to or restrict how we process your data
To exercise any of these rights, please contact us at falagency@proton.me. We will respond to your request within a reasonable timeframe.
7. Third-Party Links
Our website may contain links to external websites or platforms such as LinkedIn, YouTube, or TikTok. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of any third-party websites. We encourage you to review the privacy policies of any external sites you visit.
8. Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us at falagency@proton.me and we will delete it promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.
Continued use of our website after any changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us: falagency@proton.me